Vw Agreement Number
If we have already confirmed to you by email that you have successfully met our eligibility criteria, we must now decide whether a payment deferral is appropriate given your particular situation, by e.B the remaining term of your agreement with us. We hope you will understand that we have received a large number of payment deferral requests and these take some time to resolve, so keep supporting us, you do not need to contact us, your monthly payments will not be collected in the meantime. If we believe that a payment deferral is appropriate, we will contact you by email to provide you with a change agreement setting out the terms under which we are willing to process your request. We have ways to make sure you enjoy your vehicle without having to worry about your financing agreement. We give you access to the customer portal where you can manage your account electronically. We know that the coronavirus is changing the lives of all human beings, but we want to assure you that we are doing everything in our power to support you as this unprecedented situation evolves. We are currently witnessing an exceptionally high number of requests and we continue to focus on responding to provide you with the answers and support you need. We would like to thank you for your patience during this time, and to help us, we only ask if the contact is urgent. If you have already done so, you can be sure that it may take a few weeks, but we will contact you, so you will not need to contact us again if your situation has not changed. Our phone lines remain open to vulnerable customers and key employees, and we have developed a variety of web forms to allow you to contact us if you need help. .